{"id":192,"date":"2021-05-11T01:37:38","date_gmt":"2021-05-11T01:37:38","guid":{"rendered":"https:\/\/phoenixdiags.com\/wordpress\/?page_id=192"},"modified":"2021-05-11T01:37:38","modified_gmt":"2021-05-11T01:37:38","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"<p>If you are not entirely satisfied with your purchase, we\u2019re here to help.<\/p>\n<p><strong>Cancellation Period<\/strong><\/p>\n<p>If you have downloaded the\u00a0<strong>manual<\/strong>\u00a0within 14-days and you are not happy, then we can offer any other manual up to the same amount or offer a store credit to your account of the same value as your purchase. If you haven\u2019t downloaded the manual, then we can offer you a full refund. Refunds will be credited to the Card, Bank Account, or Payoneer account that was used in the original transaction. Unfortunately, we are not able to post a credit to any alternative cards or accounts.<\/p>\n<p><strong>Damaged \/ Defective \/ Incorrect Goods<\/strong><\/p>\n<p>Damaged, defective or incorrect goods can always happen. If this is the case, we will arrange for the goods to be collected at our expense. Simply email us or\u00a0contact us here.<\/p>\n<p><strong>Returns<\/strong><\/p>\n<p>You have 14 calendar days to return an\u00a0<strong>item<\/strong>\u00a0from the date you received it.<\/p>\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it.<\/p>\n<p>Your item needs to have a receipt or proof of purchase.<\/p>\n<p><strong>Refunds<\/strong><\/p>\n<p>Once we received your item, we will inspect it and notify you that we have received your returned item.<\/p>\n<p>We will immediately notify you of the status of your refund after inspecting the item.<\/p>\n<p>If your return is approved, we will initiate a refund to your payment source (PayPal account, Bank account, Credit Card).<\/p>\n<p>You will receive the credit within a certain amount of days, depending on your card issuer\u2019s policies.<\/p>\n<p><strong>Shipping<\/strong><\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.<\/p>\n<p>If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p><strong>Contact us<\/strong><\/p>\n<p>If you have any questions on how to return an item to us,\u00a0contact us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are not entirely satisfied with your purchase, we\u2019re here to help. Cancellation Period If you have downloaded the\u00a0manual\u00a0within 14-days and you are not happy, then we can offer any other manual up to the same amount or offer a store credit to your account of the same value as your purchase. If you &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/phoenixdiags.com\/wordpress\/index.php\/returns-and-refunds\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Returns and Refunds&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-192","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/pages\/192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":1,"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/pages\/192\/revisions"}],"predecessor-version":[{"id":193,"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/pages\/192\/revisions\/193"}],"wp:attachment":[{"href":"https:\/\/phoenixdiags.com\/wordpress\/index.php\/wp-json\/wp\/v2\/media?parent=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}